Terms & Conditions

This website is operated by MapleWiz Solutions Inc. Copyright MapleWiz Solutions Inc and YoPets all rights reserved. Throughout this site, the terms “we”, “us” and “our” refer to MapleWiz Solutions Inc. and YoPets. These service terms and conditions cover all products which are referred to as “Service”, information and tools available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Service Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use and/or buy any products and services.

Any new features or tools which are added to the current website and product catalogue shall also be subject to these Service Terms. We reserve the right to update, change or replace any part of these Service Terms by posting updates and/or changes to our website. Please read these service terms carefully. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Use of Service:

By agreeing to these Service Terms, you acknowledge and accept that you are an adult and not a minor with age 18 years or below and that you have given us your consent to allow any of your minor dependents to use this site.

You are responsible for use of the services by anyone through your device or systems, or by anyone that you allow to use the services. You must not use the devices or services unlawfully nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Service Terms will result in an immediate termination of your services.

At our sole discretion, we reserve the right to refuse service to anyone for any reason at any time.

Content: You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Network & Communication Links: (i) We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission of data between device to server and between server to user due to telecommunication network coverage failure, non availability of satellite coverage or failure of any communication links. (ii) In the event that a pet/pet tracking device or mobile is in a region with limited or no mobile network coverage, the satellite locations logged by the device will be stored in the device and sent to the server once network connectivity is resumed. (iii) GPS location accuracy depends on the region the vehicle is in and the number of satellites available for the device to connect to. Our Service does not guarantee availability or visibility of satellites and accuracy of location.

Payment Terms & General Terms: (i) Charges mentioned online are to be paid in full before delivery which includes the tracker and subscription of 12 months. (ii) Upon completion of 12 months, customers may choose to renew their subscription for an additional fee to avail our Pet tracking solution. Support: (i) Premium support is available via chat, email or phone for customers on all days from 7am to 9pm EST.

Devices: Devices once installed will not be refunded. Device warranty: (i) 1st year repair or replacement warranty on devices (in case of replacement, shipping charges need to be borne by you). (iii) This warranty does not cover problems with a device caused by normal wear and tear. (iv) It does not cover problems resulting from improper use or damage caused by, installation, maintenance, repair, or usage of a device. (v) It does not cover problems with a device resulting from external causes such as accident, abuse, misuse, mishandling, collision, alteration, negligence, dog bite, fire, theft, loss, vandalism, riot, explosion and natural disasters. (vi) It does not cover problems resulting from any change of technology, law or regulation that renders a device obsolete or incompatible with existing telecommunications services. (vii) We are not responsible for any problems or technical malfunctions of any devices, or connected components, including any injury to users, pets and or owners.

Misc: In the event that the pet is transferred or sold or given to the new buyer or owner, it is also your responsibility to inform the new pet owner of the presence of an active GPS pet tracker being present on the collar of the pet which has been sold or transferred or given.

Liability: Our entire liability for one or more claims by you arising from or related to this agreement is limited to damages proven to result directly from the matter giving rise to the claim, up to a maximum amount equal to the price of the device before the first event that resulted in a claim. We will not be liable to you for any loss of profits, business, goodwill, reputation, or data relating to this agreement, the services, or any failure of or problem with the services.

Service Period: The service period for this service begins once the devices are bought. If you are renewing a service and the device is already installed, the service period for the service begins 12 months from the date of device purchase.. After the service period ends for a service, we may continue to provide the service.

Service Cancellation: We may cancel a service during the service period by giving advance notice to you if we are turning down the service for all of its customers. If we cannot service and provide notice to you, we will not be responsible for any fees or claims that may arise from you.

Claims: Any claim that you have against us, or that we may have against you, relating to the services or this agreement must be referred to private and confidential mediation and, if the claim is not resolved, binding arbitration.  You also waive any right to start or participate in any class action against us relating to the services or this agreement.

Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario.

Changes To Terms and Service:  You can review the most current version of the Service terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Service Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Service Terms constitutes acceptance of those changes.

Contact Information: Questions about the Terms of Service should be sent to us at info@mapleiwz.ca

This is terms of condition version effective as of 1st April, 2021