What do I need to do after I buy YoPets GPS Pet Tracker?
Once you buy, we will ship your GPS tracker (device) which you will receive within 2-5 days depending on your location. Once, you get the tracker, please follow the steps below:
1. Open the box and charge the device for 3 hours. Please refer to userguide and video for detail instructions on how to charge
2. Download “YoPets” app on your phone
3. Create your account and add your GPS tracker by clicking “Add Device” in the app and scanning the bar code on the device. Please refer to userguide and video for detail instructions on how to get started and add device.
4. You could add the name of your pet and change the profile picture. Please refer to userguide and video for detail instructions on how to change profile picture
5. Click on paw button to start tracking.
Do I need to configure the GPS device?
No, your GPS device will be pre-configured and is ready to use. Just charge the device, place it on the dog’s collar, download the app, create your account and start tracking.
Do you have a video tutorial to learn the app functions
Yes, all video tutorials can be found in the support section under video library
Do you have a user guide
Yes, we do. Please click here for the step by step userguide
How do I download the mobile app?
Go to playstore for Android and app store for iPhone and look for “YoPets”. Then click install to download the YoPets mobile app
BILLING
Do I need to pay a subscription fee?
Yes, since our solution uses GPS technology and latest mobile networks for data transfer, you need to pay periodic subscription fee. Please click here for the subscription options
How do I renew my subscription
You do not need to do anything as your subscription is renewed automatically.
How do I cancel my subscription
Please send us an email at support@yopets.app with your username and request cancellation. Please note that we require 15 days to process your cancellation hence, please send your request 15 days in advance of the date you would like your subscription to be cancelled.
Can I renew my subscription after a month of cancellation ?
Yes you can however there will be a $50 activation fee for renewing a subscription that has expired. We will ship a new sim card to you with instructions on how to replace your existing sim with your new sim.
Do I need to pay extra charges for roaming if I travel?
No. Yopets pays for all applicable data charges. You can travel to over 150 countries with or without your pet and still track your dog’s whereabouts
TECHNOLOGY
Do I need to carry another hardware with me in addition to the GPS tracker on my dog’s collar?
Not at all. You just need 1 tracker on your dog and you are good to go. Just use your phone to track the location of your dog.
Can I use YoPets GPS Tracker on my cat?
Absolutely. YoPets trackers have relatively small form factor and can be easily used on a cat
Does YoPets GPS Pet Tracking solution have a range limitation?
Not at all. We use the latest CATM1 and NB-IOT technology along with GPS satellites to provide you with your pet’s location which can be anywhere in the world.
Can I use Yopets GPS tracker internationally?
Absolutely. YoPets GPS Pet tracking solution supports global coverage
Will I be able to learn about my dog’s whereabouts even while I am far away
Yes, we have no range limitation. We use cellular networks and GPS satellites to track the location of your dog.
Can I know the historical data of my dog in terms of his walks, routes travelled
Absolutely. We store unlimited history with regards to the number of walks, distance travelled and routes taken
Can I create unlimited geofences?
Yes, YoPets offers all premium features for just $59
Can I share the location of my dog with my friends and family via the app?
You will be able to share your dog’s location via whats app, email and other ways with your family and friends in the future. It is a roadmap item expected to launch by Q2 2021. All existing customers will get the feature for free once its launched.
Can I track my dog in real time?
Absolutely. Typically the tracking is set to location updates every 10 seconds upon movement. With a click of a button you can switch to real time tracking easily.
Can I get an alert if my cat leaves my home?
Yes. You need to create a virtual perimeter called geofence around your home. You will get notified once your cat leaves the geofence/safe area. Please refer to userguide and video for detail instructions on how to create geofence.
Will I know when the tracker battery is low?
Yes. YoPets GPS Pet tracking app has a display of approximate battery level at all times.
Does the GPS tracker need charging ?
Yes. You should make it a practice of charging it every day.
Does your solution require a SIM card?
Yes. Your price of $59 +subscription plan includes the SIM card +data charges
Do I need to pay for any data charges?
No
GENERAL FAQ
How do I buy the YoPets GPS Pet Tracker?
It is simple. Please follow the steps below:
1. Click on “Buy Now” on the top right corner. Automatically a month subscription plan and GPS tracker will be added to the cart
2. Click “proceed to checkout” after reviewing the cart
3. Enter billing & shipping details
4. Click submit.
You will immediately get an email from us with your invoice and shipping status
How long will the delivery take?
Typically, it only takes 2-5 days.
However, these times may vary due to COVID-19 shipment delays
If I lose my tracker, can I buy another one and use the same subscription ?
Yes, you can buy an additional tracker for $95 + tax and use the same subscription.
To buy only the device, please send an email at support@yopets.app with the same email that you used while making the first purchase so that we can verify your account, validate the subscription and email you a special link to purchase the device only (without adding subscription).
Can I buy additional accessories such as silicon case and charging cable
Yes you can. Once you make the purchase, you can send us an email at support@yopets.app with your requirements.
Additional silicon cases cost $7 per case and charging cable cost $ 10 per cable.
What happens if I lose my tracker?
You can buy another one and use the same subscription. Please refer to steps mentioned here for buying additional device without subscription
Can I add multiple pets to the same account in my mobile app?
Absolutely. Once you receive the devices, you need to download the YoPets mobile app, scan the barcode on the device using the YoPets mobile app and create your account. Please make sure that all the devices are added into the same account. This way you will be able to view the location of multiple pets in the same account.
Does this solution work on Android phones such as Samsung, LG, HTC?
Yes. YoPets supports both iPhone and Android platforms
SUPPORT
If I have an issue, how can I contact you? What are your support hours?
Our support is 24 x 7 x 365 based on a queuing system where all requests go in queue and are attended to based on first come first serve basis.
Live chat support will be available Monday to Friday 9am to 5pm EST
For after hour support, email us at support@yopets.app